Terms & Conditions

These Terms and Conditions (the "Terms") form a binding agreement between you and Leads Ranger ("Leads Ranger", "we", "us"), a business established in the Islamic Republic of Pakistan, governing your access to and use of leadsranger.com, app.leadsranger.com, our browser extension, our APIs and everything we make available through them (the "Service").

By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you are accepting on behalf of a company or other organisation, you confirm that you have authority to bind it, and "you" means that organisation.

These Terms incorporate by reference our Privacy Policy, our Acceptable Use Policy, our Refund Policy, our Cookie Policy and, where personal data is processed on your behalf, our Data Processing Addendum. If you do not agree to all of them, do not use the Service.

• "Account" means the account you register to access the Service.
• "Customer Data" means all content and data you or your Users submit to, generate in, or transmit through the Service, including contact records, message content, sequences, notes, uploads and pipeline records.
• "Users" means the individuals you authorise to use the Service under your Account.
• "Connected Service" means any third-party service you link to your Account, including mailbox providers, messaging providers, AI providers and data providers.
• "Recipient" means any person or business your Account contacts through the Service.
• "Plan" means the subscription tier, allowances and limits you have selected.
• "Order" means your selection of a Plan through the Service, including any renewal of it.

Subject to these Terms and to payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your internal business purposes during your subscription term.

We are actively building this product. We may add, change, improve or remove features, and we may modify the technology behind them, provided we do not materially reduce the core functionality of your Plan during a period you have already paid for. Where we intend to discontinue a material feature, we will give reasonable notice.

Features marked as beta, preview, early access or similar are provided for evaluation, may change or be withdrawn at any time, may be unstable, and are excluded from any service commitment and from the warranties in these Terms.

We aim for high availability but we do not promise uninterrupted service. Planned maintenance, third-party outages, network problems and events outside our control can interrupt access.

• You must be at least 18 and legally able to enter into a binding contract. The Service is provided for business use only and is not offered to consumers.
• You must give accurate registration information and keep it current.
• You are responsible for your credentials and for everything that happens under your Account, whether or not you authorised it. Tell us immediately if you suspect unauthorised access.
• You are responsible for your Users. Their acts and omissions in relation to the Service are treated as yours.
• One Account per person or business unless your Plan states otherwise. Creating additional or duplicate Accounts to extend free allowances, evade Plan limits, evade a suspension or obtain multiple trials is a breach of these Terms, and we may suspend the Accounts involved.
• You may not resell, sublicense, rent, timeshare or provide the Service as a bureau service to third parties, or use it to build or assist a competing product, without our prior written agreement.

Your use of the Service is governed by our Acceptable Use Policy, which forms part of these Terms. In summary, and without limiting that policy, you agree not to:

• Send unlawful, deceptive, fraudulent, defamatory, obscene, hateful, harassing or infringing content, or anything promoting illegal activity.
• Use the Service to distribute malware, run phishing, impersonate any person or organisation, or forge sender information.
• Circumvent, disable or interfere with unsubscribe handling, suppression lists, sending limits, Plan limits, security features or usage measurement.
• Access the Service by any means other than the interfaces we provide, or attempt to probe, scan, penetrate, overload, reverse engineer, decompile or derive the source code or underlying ideas of the Service, except to the extent that restriction is prohibited by applicable law.
• Collect or process data in violation of a third party’s terms of service, applicable law, or the rights of the people the data concerns.
• Use the Service in a way that places an unreasonable or disproportionate load on our infrastructure, or that degrades the experience or sending reputation of other customers, including any shared facility such as the deliverability network.
• Upload special-category personal data, government identifiers, payment card data, health information or data about children.

We may investigate suspected breaches and take any action we reasonably consider appropriate, including removing content, limiting features, suspending sending, suspending the Account, or terminating this agreement. Where the breach threatens other customers, third parties or the integrity of the Service, we may act immediately and without prior notice.

You represent, warrant and undertake, on a continuing basis, that:

• You have a valid lawful basis, and where required by law a valid consent, to collect, store and contact every Recipient in your workspace.
• Your use of the Service complies with all laws applicable to you and to your Recipients, including without limitation the GDPR and UK GDPR, the ePrivacy Directive and PECR, the CAN-SPAM Act, CASL, the TCPA, applicable telemarketing and electronic messaging rules, consumer protection law, and the data protection and anti-spam law of any country you send into.
• Your messages accurately identify you, are not misleading in their header or subject information, include a functioning means to opt out where required, and honour opt-outs promptly.
• You will comply with the terms, policies and sending limits of every Connected Service, including your mailbox and messaging providers, and you accept that those providers may independently restrict, throttle or suspend your access to them.
• You will not send to purchased, scraped-in-breach, rented or otherwise unlawfully obtained lists, and you will not send to any Recipient who has opted out.
• You hold all rights necessary to the Customer Data and to any material you upload, and its use in the Service does not infringe anyone’s rights.

Compliance features in the Service (including unsubscribe handling, suppression, address validation and deliverability tooling) are provided to assist you. They do not constitute legal advice, they do not make your programme compliant on their own, and their availability does not transfer any part of your legal responsibility to us.

• Connected Services are provided by third parties under their own terms. We do not control them, we do not warrant them, and we are not responsible for their acts, omissions, availability, pricing, policy changes or decisions about your account with them.
• By connecting a service you authorise us to access and use it as needed to perform the actions you configure, until you disconnect it.
• Discovery and enrichment results are compiled from publicly available and third-party sources and are provided on an "as available" basis. Business information changes constantly. We do not warrant that any record is accurate, current, complete, deliverable or suitable for your purpose, and you are responsible for verifying it before you rely on it.
• Where you supply your own third-party keys, that usage runs under your own agreement with that provider and any charges from them are yours.

• The Service includes features that generate, summarise, score or otherwise process content using artificial intelligence, based on inputs you provide.
• AI output is a draft. It may be inaccurate, incomplete, outdated, biased or unsuitable, and similar output may be generated for other customers. It is not legal, financial, tax, medical or professional advice of any kind.
• You are responsible for reviewing AI output before it is used or sent, and you remain fully responsible for every message your Account sends, including AI-assisted messages and messages sent by automation you configured.
• To the maximum extent permitted by law, we accept no liability arising from your reliance on AI output.
• You must not use AI features to generate unlawful, deceptive or infringing content, or to impersonate a real person or organisation.

• Each Plan includes stated allowances, which may include discovery volumes, sending volumes, credits, connected mailboxes, seats and feature access. Allowances are enforced within the product.
• Unless expressly stated, allowances reset each billing period and unused allowance does not carry over and has no cash value.
• Allowances are for your own business use. They may not be pooled across Accounts, transferred, resold or shared with third parties.
• Where a Plan describes a resource as unlimited or uncapped, that is subject to fair and reasonable use consistent with normal use by a single business. We may apply proportionate safeguards where usage is materially abnormal, is automated beyond ordinary product use, or threatens shared infrastructure, and we will contact you before taking action unless the situation requires an immediate response.

• Paid Plans are billed in advance, monthly or annually according to your Order, using the payment method on file.
• Subscriptions renew automatically for successive periods of the same length until cancelled. You authorise us and our payment processor to charge the payment method on file for each renewal.
• You can cancel at any time from within the Service. Cancellation takes effect at the end of the current paid period. You keep access until then and you are not charged again.
• Fees are exclusive of taxes. You are responsible for all sales, use, value added, withholding and similar taxes and duties, except taxes on our income. If withholding is required by law, you will gross up the payment so that we receive the full amount invoiced.
• Card details are handled by our payment processor. If a payment fails we may retry it, and we may suspend paid features until the balance is settled.
• You are responsible for keeping billing details current. We are not liable for a lapse in service caused by an expired or declined payment method.
• Price changes: we may change prices. Changes do not affect a period you have already paid for, and we will give at least 30 days’ notice before a change applies to your renewal. If you do not accept the new price, cancel before renewal.
• Except where our Refund Policy or applicable mandatory law says otherwise, fees are non-refundable and there are no refunds or credits for partial periods, unused allowances, downgrades, or periods in which you did not use the Service.

• The free plan is provided at no charge within its stated limits, and is offered "as is" without any commitment as to availability, support or continuity. We may change or discontinue it at any time.
• Trials give access to paid features for the stated period. Unless we say otherwise, one trial per person or business. At the end of a trial the Plan converts as described at sign-up, or access to paid features ends.
• Promotional pricing applies only for the stated period and reverts to standard pricing afterwards.
• We may withdraw free or promotional access from an Account we reasonably believe is being used to evade limits, to abuse the Service, or in breach of these Terms.

As between you and us, you own your Customer Data and all rights in it. We claim no ownership of it.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, process and otherwise use Customer Data solely to provide, secure, support and maintain the Service for you, and to comply with law. This licence exists so that the product can function, and it ends when the data is deleted.

• We do not sell Customer Data, licence it to third parties, pool it into a shared database, or use it to train artificial intelligence models.
• We may generate aggregated and de-identified statistics about how the Service is used, which do not identify you, your Users or any Recipient, and we may use those statistics to operate, benchmark and improve the Service.
• You are responsible for the accuracy, quality, legality and appropriateness of Customer Data and for having the rights to provide it to us.
• You can export Customer Data from the Service at any time while your Account is open. After termination, our retention and deletion practices are set out in the Privacy Policy.
• Where we process personal data on your behalf, the Data Processing Addendum applies and prevails over these Terms for that processing.

The Service, including all software, interfaces, designs, text, graphics, workflows, documentation, models, trade marks and the "Leads Ranger" name and logo, is owned by us or our licensors and is protected by intellectual property law. Nothing in these Terms transfers any of it to you. All rights not expressly granted are reserved.

If you send us feedback, suggestions or feature ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction, attribution or compensation. Do not send us anything you are not willing to have used on those terms.

You may identify yourself as a customer. You may not use our trade marks in a way that suggests endorsement, partnership or affiliation without our written permission. We will not use your name or logo publicly without your permission.

Each party may receive information from the other that is marked confidential or that a reasonable person would understand to be confidential. The receiving party will use it only to perform this agreement, will protect it with at least reasonable care, and will not disclose it except to personnel and advisers who need it and are bound by comparable obligations. This does not apply to information that is public through no fault of the receiving party, was already known to it, is independently developed, or is lawfully received from a third party. Disclosure required by law is permitted, with notice to the other party where lawful.

• You may terminate at any time by cancelling your subscription and closing your Account. Termination does not entitle you to a refund except as set out in the Refund Policy.
• We may suspend or limit your Account, or any part of it, where we reasonably believe you have breached these Terms or the Acceptable Use Policy, where your use creates a legal, security or reputational risk to us, to other customers or to third parties, where a payment is overdue, or where we are required to do so by law or by a Connected Service provider.
• Where practical and where the circumstances allow, we will contact you first and give you an opportunity to fix the problem. Where the risk is serious or ongoing, we may act immediately.
• We may terminate this agreement for material breach that is not cured within 14 days of notice, immediately for a breach incapable of cure, or on 30 days’ notice if we discontinue the Service generally.
• On termination your right to use the Service ends immediately. Sections that by their nature should survive (including 11, 12, 13, 16, 17, 18, 19, 20, 21 and 22) survive termination.
• Termination for your breach does not entitle you to any refund, and any fees accrued up to termination remain payable.

To the maximum extent permitted by applicable law, the Service and everything provided through it are supplied "as is" and "as available", without warranty of any kind, whether express, implied or statutory. We specifically disclaim the implied warranties of merchantability, fitness for a particular purpose, title, accuracy and non-infringement.

Without limiting that, we do not warrant and expressly disclaim any commitment that:

• the Service will be uninterrupted, timely, secure or error free, or that defects will be corrected;
• any message will be delivered, will reach a primary inbox, will avoid a spam or promotions folder, or will be free from filtering, throttling or blocking by any provider or network;
• any contact record, email address, phone number or other data point obtained through the Service is accurate, current, complete, deliverable or lawful for you to contact;
• the Service will produce any particular number of leads, replies, meetings, sales, revenue or return on investment;
• a Connected Service will remain available, will continue to permit the actions you configure, or will not restrict or suspend your account with it;
• deliverability, reputation or warm-up tooling will prevent a domain, mailbox, IP address or number from being restricted, blocklisted or suspended.

Outreach outcomes depend overwhelmingly on factors we do not control: your offer, your market, your list, your copy, your timing, your domain history and your sending discipline. Nothing on our website, in our documentation, in our marketing or in any communication from us constitutes a guarantee of results.

We are not a law firm. Nothing in the Service or on our website is legal advice, and you should take your own advice on the rules that apply to your outreach.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. Nothing in these Terms excludes liability that cannot lawfully be excluded.

To the maximum extent permitted by applicable law:

• Excluded losses. Neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, business, goodwill, anticipated savings, opportunity, reputation, or loss or corruption of data, however caused and on any theory of liability, even if advised of the possibility.
• Cap. Our total aggregate liability arising out of or relating to these Terms or the Service, whether in contract, tort (including negligence), statute or otherwise, will not exceed the greater of (a) the total fees you actually paid us for the Service in the twelve months immediately before the event giving rise to the claim, and (b) one hundred United States dollars (USD 100).
• Free access. Where you use the Service on a free plan, during a trial, or as a beta feature, our total aggregate liability will not exceed one hundred United States dollars (USD 100).
• Third parties. We are not liable for the acts, omissions, outages, policy decisions, pricing or termination decisions of any Connected Service, payment processor, network, or other third party.
• Your claims window. Any claim relating to the Service must be brought within twelve months of the date the claim first arose, otherwise it is permanently barred, except where applicable law forbids that limitation.

These limitations apply even if a limited remedy fails of its essential purpose, and they reflect an agreed allocation of risk that is a fundamental part of the pricing of the Service. Nothing here limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.

You will defend, indemnify and hold harmless Leads Ranger, its owners, officers, employees, contractors, suppliers and licensors from and against all claims, demands, proceedings, investigations, fines, penalties, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or relating to:

• your Customer Data, including its collection, its accuracy, and any right claimed over it;
• the messages and content sent from or through your Account, including AI-assisted and automated messages;
• any complaint, claim, regulatory action or enforcement step brought by a Recipient, a data protection or communications authority, a consumer authority, a mailbox or messaging provider, a blocklist operator or any other third party in connection with your outreach;
• your breach of these Terms, the Acceptable Use Policy, the Data Processing Addendum or applicable law;
• your violation of the rights of any third party, including intellectual property, privacy and publicity rights;
• your use of any Connected Service, or your breach of that provider’s terms.

We will notify you of any claim we seek indemnity for, allow you to control the defence with counsel reasonably acceptable to us, and cooperate at your expense. You may not settle a claim in a way that imposes an obligation or admission on us without our written consent.

Neither party is liable for a failure or delay caused by events beyond its reasonable control, including acts of God, natural disaster, epidemic, war, terrorism, civil unrest, government action, sanctions, strikes, failure of utilities or telecommunications, internet or hosting provider outages, denial of service attacks, or the acts or omissions of third-party providers. Payment obligations already accrued are not excused.

These Terms and any dispute or claim arising out of or in connection with them, their subject matter or their formation (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

You and we agree that the courts of competent jurisdiction in Pakistan have exclusive jurisdiction to settle any such dispute or claim, and each party submits to that jurisdiction. Nothing prevents either party from seeking urgent injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Before commencing proceedings, each party will use reasonable efforts to resolve the dispute informally by contacting the other in writing and allowing 30 days for a good-faith discussion.

Claims are brought individually. To the maximum extent permitted by law, you agree not to bring or participate in any class, collective, consolidated or representative action against us.

If you are a consumer resident in a jurisdiction whose mandatory law gives you the right to bring proceedings in your own courts or under your own law, this section does not remove that right.

You confirm that you are not located in, ordinarily resident in, or organised under the laws of a country or territory subject to comprehensive trade sanctions, that you are not a person or entity on any applicable restricted-party list, and that you will not use the Service in breach of applicable export control or sanctions law. We may suspend or terminate access where we reasonably believe this is not the case.

• Notices to you may be given by email to the address on your Account or by a notice in the Service, and are treated as received on the day sent. Notices to us should be sent to the contact address in section 22.
• Changes to these Terms. We may update these Terms as the Service and the law develop. We will post the updated version with a revised date and, for material changes, give reasonable advance notice by email or in the Service. Continuing to use the Service after the change takes effect means you accept it. If you do not accept it, stop using the Service and cancel.
• Assignment. You may not assign or transfer this agreement without our written consent. We may assign it to an affiliate or in connection with a merger, acquisition or sale of assets.
• Entire agreement. These Terms and the documents they incorporate are the entire agreement between us on this subject and replace all prior discussions, proposals and representations. Any purchase order or other document you issue with different terms has no effect.
• No waiver. A failure or delay in enforcing a right is not a waiver of it.
• Severability. If any provision is held unenforceable, it is modified to the minimum extent necessary, or severed, and the rest remains in force.
• No partnership. Nothing creates a partnership, joint venture, employment or agency relationship between us.
• No third-party rights. Except for the indemnified parties named in section 19, no third party has any right to enforce these Terms.
• Language. These Terms are drafted in English. Where we provide a translation, the English version prevails.

Questions about these Terms, legal notices and formal correspondence: support@leadsranger.com with "Legal" in the subject line. A registered postal address for formal notices is available on request.