Refund Policy
Nothing is being charged right now.
Leads Ranger is in an open pilot and every feature is free, so this policy does not apply yet. It is published in advance so you can read it before pricing is announced.
Money should be the least stressful part of using a tool. Here is exactly where we stand on trials, cancellations and refunds, written so you can check it in thirty seconds rather than decode it.
The short version
- Free forever plan and a real trial, so you can test before you ever pay.
- Cancel in-app in one click. You keep access until the end of the period you paid for.
- Billing errors and duplicate charges are always refunded in full.
- Annual plans are fully refundable within 14 days of the first charge.
- Started monthly periods are not refundable by default, because usage costs are incurred immediately.
This summary is for convenience only. The numbered sections below are the binding text.
01Try it properly before you pay
Our first line of refund protection is making sure you rarely need one. The free plan is free forever within its limits, and paid plans start with a trial, so you can prove the platform against your own market, your own list and your own offer before a single charge lands.
Use it. Run a real harvest, send a real sequence, read the replies. A tool that works for someone else on the internet is not evidence that it works for you, and we would much rather you found that out during the trial than after a payment.
02Cancel whenever you like
- Cancel or downgrade from inside the application at any time. No phone call, no retention script, no "speak to your account manager".
- Cancellation stops the next renewal. Your plan stays fully active until the end of the period you have already paid for.
- After that your account moves to the free plan rather than disappearing. Your data stays with you, within free plan limits.
- You can export your leads, conversations and pipeline at any time, before or after cancelling.
Cancelling is not deleting
Cancelling ends the subscription. If you also want your data removed, ask us to close the account and we will delete it in line with the Privacy Policy.
03The refund position, in one table
| Situation | What happens |
|---|---|
| Billing error, duplicate charge, or charged after a valid cancellation | Full refund. Always. Tell us and we will fix it. |
| Charged for a renewal you did not intend, and you have barely used the new period | Full refund if you contact us within 7 days of the charge and usage in the new period is minimal. |
| Annual plan, cancelled within 14 days of the first annual charge, with no substantial use | Full refund. |
| Annual plan, cancelled later in the year | No automatic refund for unused months. Contact us: where the circumstances are genuinely unfair we will look for a fair outcome, including a pro-rata credit. |
| Monthly plan, part way through a month | Non-refundable for the current month. Cancel and you will not be charged again. |
| The platform was materially broken and we could not fix it for you | Refund or credit for the affected period. |
| Downgrade mid-period | Takes effect at the next renewal. No partial refund for the difference. |
| Unused allowances, credits or sending volume | No cash value and not refundable. |
| Account suspended or terminated for breach of the Terms or Acceptable Use Policy | No refund. |
04Why monthly plans work this way
Costs on a platform like this are incurred the moment you use it: discovery runs, verification checks, message delivery, AI generation and warm-up activity all have a real unit cost, and they are consumed immediately rather than at the end of the month. That is why a started monthly period is not refundable by default.
It is also why we lead with a free plan and a trial instead of a refund guarantee. The intention is the same, it just arrives before the payment instead of after it.
05How to ask for a refund
- 1Email support@leadsranger.com from the address on the account, or open a support ticket from inside the application.
- 2Tell us the date and amount of the charge, and what happened. One honest paragraph is plenty. You do not need to build a case.
- 3We reply within 2 business days. If we need anything else to process it, we will ask in that first reply rather than dragging it out.
- 4Approved refunds are returned to the original payment method. Our side is processed within 5 business days; how quickly it appears on your statement is up to your bank or card issuer, and typically takes a further 5 to 10 business days.
Please come to us before your bank
A chargeback costs us a fee and locks the account while it is investigated, and it almost always takes longer than simply asking us. We have never refused a genuine billing error. If you have raised a chargeback we may suspend the account until it is resolved.
06Statutory rights and other details
- The Service is sold for business use. Where mandatory consumer protection law nonetheless applies to you, this policy does not limit or remove your statutory rights, and those rights prevail over anything in this policy that conflicts with them.
- Refunds are issued in the original currency of the charge. We are not responsible for movements in exchange rates, or for fees applied by your bank, card issuer or payment provider.
- Taxes are refunded together with the fee where the law requires it.
- Refunding a period does not entitle you to keep access to the paid features for it, and we may reverse the corresponding access.
- Where a plan was purchased with promotional or discounted pricing, any refund is calculated on the amount actually paid.
- This policy forms part of our Terms & Conditions. Where the two differ on a point of contract, the Terms prevail.
07The honest summary
We would rather lose one payment than lose a customer who felt badly treated, and we would rather answer a refund email in an hour than argue about it for a week. If something went wrong, write to us and say so plainly. That is genuinely all it takes.